Manitowoc boosts training in Central America

Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base. Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems. By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving
November 9, 2017 Read time: 2 mins
Manitowoc now offers localised training for dealer technicians in Latin America and the Caribbean

2123 Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base.

Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems.

By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving customer service and increasing customer uptime.

According to the firm, expanding its Spanish-language Crane Care training programs in Central America and the Caribbean will deliver a renewed focus on improved aftermarket service quality for these regions. Unlike training sessions offered in the past, where trainees had to travel to the US and attend classes in English, courses are now able to provide technicians who do not speak English the chance to be trained in their own languages and to avoid high travel expenses.

According to Cuauhtemoc Flores, Manitowoc Crane Care’s director of customer service for the Mexican, Central American and Caribbean (MCAC) regions, the training programs in Spanish aim to increase the representatives’ technical knowledge in strategic subjects in the region. As a result, the company will be able to improve its aftermarket services.

“When Manitowoc’s Crane Care training program was offered only in the United States, we had two barriers: the high costs for dealers to send over their technicians and the foreign language,” said Flores. “Thanks to the recent training sessions, these technicians are now more prepared and confident to provide even better customer assistance, which adds value to our aftermarket products.”

The technicians studied Manitowoc cranes’ systems and circuits, deepened their knowledge on hydraulic, electrical and pneumatic principles, and learned about troubleshooting procedures - particularly paying attention to Grove mobile cranes, the most used type of crane in the region.

Manitowoc offered four training sessions in Mexico and five throughout Central America in 2016 for beginner and intermediate levels. The company’s goal is to improve on that number by offering even more training opportunities in 2017. Across the Americas, Manitowoc offers training sessions in three languages to meet local demand: English, Portuguese and Spanish.

Finance & Funding

For more information on companies in this article

Related Content

  • New coastal highway route for Reunion
    July 15, 2016
    Work on a new €1.7 billion coastal road is underway around France’s Reunion Island This new 12.3km highway (Route du Littoral) will have three lanes in each direction when it is complete in 2018. The new offshore highway connects Saint Denis, the administrative capital of La Réunion, with La Possession.
    Read More
  • Connected vehicles: implications for road networks and mobility
    May 15, 2019
    Mobility services are expected to undergo spectacular changes within the next two decades with the introduction and widespread use of connected and autonomous vehicle (CAV) technology. However, the transition phase from human driving to self-driving will be gradual, requiring incremental interventions on the physical and digital road network to allow it to cope with mixed vehicular traffic. Cities such as Dubai have embraced the challenge by setting a target to reach 25% driverless trips by 2030 as part o
    Read More
  • VIDEO: Telstra drone LIDAR maps Melbourne’s EastLink Mullum Tunnel
    April 13, 2018
    One of the applications for LIDAR is to make high resolution 3-D maps. Self-driving cars are pre-loaded with a LIDAR map of the trials area in which they are permitted to fully self-drive themselves. The cars also have their own LIDAR scanner which captures a real-time LIDAR view of the vehicle’s surroundings. The fully autonomous driving system within these prototype cars compares the real-time LIDAR view against the pre-loaded LIDAR map to significantly increase the accuracy of their self-positioning
    Read More
  • Manitowoc’s Potain MR418 luffing jib crane comes to Europe
    March 15, 2016
    From Manitowoc’s top-slewing line, the company will introduce to Europe its Potain MR418 luffing jib crane. Both the MR418 and MDT389 are notable for their capacity and size, which allow contractors to make significant cost and time savings on projects. With a maximum capacity of 24tonnes, the MR418 is one of the largest luffing jib cranes from Potain. While the MDT 389, with a 16tonne maximum capacity, is the largest crane in the new CCS topless range. The MDT219 is the largest model in the new MDT C
    Read More

Highlighted Content