Manitowoc boosts training in Central America

Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base. Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems. By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving
November 9, 2017 Read time: 2 mins
Manitowoc now offers localised training for dealer technicians in Latin America and the Caribbean

2123 Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base.

Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems.

By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving customer service and increasing customer uptime.

According to the firm, expanding its Spanish-language Crane Care training programs in Central America and the Caribbean will deliver a renewed focus on improved aftermarket service quality for these regions. Unlike training sessions offered in the past, where trainees had to travel to the US and attend classes in English, courses are now able to provide technicians who do not speak English the chance to be trained in their own languages and to avoid high travel expenses.

According to Cuauhtemoc Flores, Manitowoc Crane Care’s director of customer service for the Mexican, Central American and Caribbean (MCAC) regions, the training programs in Spanish aim to increase the representatives’ technical knowledge in strategic subjects in the region. As a result, the company will be able to improve its aftermarket services.

“When Manitowoc’s Crane Care training program was offered only in the United States, we had two barriers: the high costs for dealers to send over their technicians and the foreign language,” said Flores. “Thanks to the recent training sessions, these technicians are now more prepared and confident to provide even better customer assistance, which adds value to our aftermarket products.”

The technicians studied Manitowoc cranes’ systems and circuits, deepened their knowledge on hydraulic, electrical and pneumatic principles, and learned about troubleshooting procedures - particularly paying attention to Grove mobile cranes, the most used type of crane in the region.

Manitowoc offered four training sessions in Mexico and five throughout Central America in 2016 for beginner and intermediate levels. The company’s goal is to improve on that number by offering even more training opportunities in 2017. Across the Americas, Manitowoc offers training sessions in three languages to meet local demand: English, Portuguese and Spanish.

Finance & Funding

For more information on companies in this article

Related Content

  • From managed asset to service provider: the future highway
    May 20, 2019
    Every day we hear about Mobility as a Service (MaaS), but what about Roads as a Service? Geoff Hadwick reports from the ERF in Brussels The familiar physical asset called the road will increasingly be seen as part of an emerging global services sector. Given that, the role of the road is changing, notes Christophe Nicodème, general director of the European Union Road Federation (ERF). We need to think much more carefully about planning highway infrastructure in terms of people’s needs, said Nicodème,
    Read More
  • Advanced driving simulator developed by TRL
    December 13, 2018
    In the UK, TRL is introducing a sophisticated driving simulator that will help with developing transport infrastructure as well as research into driving. This advanced system is intended to assist in driving future transport policy, customer safety and road network performance The new simulator can be used for behavioural research into driving and can be used as a validation tool. The complete simulator package features three main systems as it consists of the new full-size DigiCar, a portable version (M
    Read More
  • IRF Geneva promotes certified road programme training
    February 26, 2015
    The IRF Geneva is promoting its Senior Road Executives Programme. This is part of a strategy that has seen the IRF helping deliver certified professional training for the last 20 years. The Senior Road Executives Programme (SRE) provides continuing professional development for those working in the road sector. By so doing, this strategy has contributed to the dissemination of knowledge and expertise throughout the world. Using an inter-disciplinary approach, the programme is designed to advance the understa
    Read More
  • Conexpo sets out comprehensive training programme for exhibition
    January 6, 2017
    The Conexpo organisers are offering a comprehensive education programme at the exhibition, as well as at its partner IFPE 2014 event. In addition, more than 95 allied associations and groups are official show supporting organisations, while hundreds of industry meetings and conventions will be held at the shows and key countries for industry business are hosting international exhibit pavilions.
    Read More

Highlighted Content