Manitowoc boosts training in Central America

Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base. Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems. By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving
November 9, 2017 Read time: 2 mins
Manitowoc now offers localised training for dealer technicians in Latin America and the Caribbean

2123 Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base.

Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems.

By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving customer service and increasing customer uptime.

According to the firm, expanding its Spanish-language Crane Care training programs in Central America and the Caribbean will deliver a renewed focus on improved aftermarket service quality for these regions. Unlike training sessions offered in the past, where trainees had to travel to the US and attend classes in English, courses are now able to provide technicians who do not speak English the chance to be trained in their own languages and to avoid high travel expenses.

According to Cuauhtemoc Flores, Manitowoc Crane Care’s director of customer service for the Mexican, Central American and Caribbean (MCAC) regions, the training programs in Spanish aim to increase the representatives’ technical knowledge in strategic subjects in the region. As a result, the company will be able to improve its aftermarket services.

“When Manitowoc’s Crane Care training program was offered only in the United States, we had two barriers: the high costs for dealers to send over their technicians and the foreign language,” said Flores. “Thanks to the recent training sessions, these technicians are now more prepared and confident to provide even better customer assistance, which adds value to our aftermarket products.”

The technicians studied Manitowoc cranes’ systems and circuits, deepened their knowledge on hydraulic, electrical and pneumatic principles, and learned about troubleshooting procedures - particularly paying attention to Grove mobile cranes, the most used type of crane in the region.

Manitowoc offered four training sessions in Mexico and five throughout Central America in 2016 for beginner and intermediate levels. The company’s goal is to improve on that number by offering even more training opportunities in 2017. Across the Americas, Manitowoc offers training sessions in three languages to meet local demand: English, Portuguese and Spanish.

Finance & Funding

For more information on companies in this article

Related Content

  • Manitowoc crane helps construct new Illinois bridge
    December 15, 2017
    A barge-mounted crane from Manitowoc is playing a key role in a major Illinois bridge replacement project. The machine is being used by Kraemer North America, which is replacing an 84-year-old truss bridge near Savanna, Illinois. The firm is employing a barge-mounted MLC300 equipped with the sophisticated variable position counterweight (VPC) technology, which is said to allow the MLC300 to adjust its counterweight during each lift and keep the barge stable while lifting. When Manitowoc introduced its VPC
    Read More
  • Deciding whether to buy new or used equipment
    May 20, 2015
    Customers can face the choice of buying used or new equipment – Dan Gilkes writes. The decision to buy either new or used equipment is almost as old as the construction plant market itself. However some of the reasons for choosing between the two might well be changing, to meet new demands from customers across the world and to cope with a changing supply base. Ever more stringent emissions legislation in Europe, the US and Japan, rapidly developing emerging markets that want the productivity of the latest
    Read More
  • TISPOL 2017: Europe’s road safety record suffers as austerity bites hard
    December 21, 2017
    Police budgets are being slashed, staff numbers are falling and Europe’s long-term trend towards ever-fewer road deaths has ground to a halt. Does Europe’s road network face a far more dangerous future? Geoff Hadwick reports from TISPOL 2017 in Manchester, UK. Europe’s road safety record is under threat. Lower and lower funding levels have become a very serious, and very worrying, problem for the EU’s traffic police bosses. They know that they must find new ways to focus road users on changing their beha
    Read More
  • Develop the Silk Roads, boost economic growth
    April 12, 2012
    Tony Pearce, honorary life member and former director-general of IRF Geneva, recalls the history of the Silk Roads, highlights their continued economic relevance and introduces IRF's active long-term commitment to their rehabilitation.
    Read More

Highlighted Content