Manitowoc boosts training in Central America

Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base. Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems. By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving
November 9, 2017 Read time: 2 mins
Manitowoc now offers localised training for dealer technicians in Latin America and the Caribbean

2123 Manitowoc is boosting its Crane Care training programmes in Central American and Caribbean territories. This is intended to increase customer support and to help build the client base.

Manitowoc has expanded its Spanish-language training programmes in Latin America so that technicians working at regional dealerships can increase their knowledge on the company’s cranes and systems.

By the end of the programme trainees will be more knowledgeable and efficient in Manitowoc’s aftermarket offerings, improving customer service and increasing customer uptime.

According to the firm, expanding its Spanish-language Crane Care training programs in Central America and the Caribbean will deliver a renewed focus on improved aftermarket service quality for these regions. Unlike training sessions offered in the past, where trainees had to travel to the US and attend classes in English, courses are now able to provide technicians who do not speak English the chance to be trained in their own languages and to avoid high travel expenses.

According to Cuauhtemoc Flores, Manitowoc Crane Care’s director of customer service for the Mexican, Central American and Caribbean (MCAC) regions, the training programs in Spanish aim to increase the representatives’ technical knowledge in strategic subjects in the region. As a result, the company will be able to improve its aftermarket services.

“When Manitowoc’s Crane Care training program was offered only in the United States, we had two barriers: the high costs for dealers to send over their technicians and the foreign language,” said Flores. “Thanks to the recent training sessions, these technicians are now more prepared and confident to provide even better customer assistance, which adds value to our aftermarket products.”

The technicians studied Manitowoc cranes’ systems and circuits, deepened their knowledge on hydraulic, electrical and pneumatic principles, and learned about troubleshooting procedures - particularly paying attention to Grove mobile cranes, the most used type of crane in the region.

Manitowoc offered four training sessions in Mexico and five throughout Central America in 2016 for beginner and intermediate levels. The company’s goal is to improve on that number by offering even more training opportunities in 2017. Across the Americas, Manitowoc offers training sessions in three languages to meet local demand: English, Portuguese and Spanish.

Finance & Funding

For more information on companies in this article

Related Content

  • The M-10 motorway to be a first PPP for Belarus
    July 3, 2019
    As Belarus opts for its first PPP, contractors should take note of contract nuances when working in CIS countries, explains Ove Arup’s Steve Gilpin Belarus is part of the Commonwealth of Independent States (CIS), a regional governmental organisation of 10 ex-Soviet bloc countries. The CIS includes Russia as well as Turkmenistan which is an associate member. Some countries, including Georgia, were part of the CIS but have left the organisation. Arup’s projects in CIS countries have been commissioned by
    Read More
  • CECE Congress focuses on future of construction
    April 10, 2012
    The bi-annual CECE Congress was held in Spain when participants looked forward in a bid to see what will happen in the next ten years Growth markets such as China, India and Brazil offer big opportunities to European construction equipment manufacturers. As companies, particularly those from China, start to expand outside their own countries the competition for business will increase, and it has been claimed that there is no such thing as 'the global market', rather it is the sum of hundreds, if not thousa
    Read More
  • Registrations for the senior road executive programme are open
    March 8, 2016
    IRF Geneva is renewing the long-standing collaboration with the University of Birmingham for the promotion of the senior road executives (SRE) Programme which has been delivering certified professional training for 20 years This programme has provided continuing professional development for those working in the road sector for over 20 years, and by so doing, contributed to the dissemination of knowledge and expertise throughout the world. Using an inter-disciplinary approach, the programme is designe
    Read More
  • Concrete paving market developments
    February 9, 2018
    Key developments are being seen in the concrete paving and slipforming market - Mike Woof writes. Key changes are taking place in the concrete paving and slipforming sector, with two of the well-known names in the market recently having changed hands. Both Miller Formless and Power Curbers/Power Pavers have recently been acquired from the families that set up these firms. In both instances the owners of the companies decided to retire and opted to sell these specialised businesses to suitable parties.
    Read More

Highlighted Content