LiuGong’s new customer experience facility opens

LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers. The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional
March 28, 2017 Read time: 2 mins
269 LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers.

The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional support including training, hands-on operations, professional skill appraisal, competition, customer experience, and technology exchange. The initiative will build a practical base for both LiuGong and LVTC to cultivate industry talent within the region, and also allow LiuGong to improve its customer service and enhance after-sales service.

The facility covers an area of 40,000m2 in which the building area is 10,000m2. The construction will be finished in two stages. Work is now completed for the first stage, including practical labs for axles, gearboxes, engines, hydraulic systems, electrical systems of construction equipment. Training classrooms are put into use as well. Work on the second stage will start in July and will include the construction of the outdoor fields which will provide operation and customer experience opportunities.
Finance & Funding

For more information on companies in this article

Related Content

  • LiuGong is committed to alternative power
    July 3, 2025
    LiuGong chairman Zeng Guang’an spoke to David Arminas
    Read More
  • Chinese manufacturers LiuGong and XCMG in Europe
    October 16, 2012
    Both LiuGong and XCMG are increasing their manufacturing operations, with a focus on Europe - Guy Woodford reports The near 4,000m² site is situated about 35km from Amsterdam and is said to have convenient access to European cities via air, sea and highway. The European headquarters will serve as the Chinese firm’s sales hub, technical support base and spare parts distribution centre for existing and potential customers. “This new office will strengthen our presence as a top construction equipment manufactu
    Read More
  • LiuGong targets stronger European market presence
    April 11, 2016
    LiuGong is hungry to increase its European market share – and is forecasting 500 unit sales in the continent in 2016. The Chinese construction equipment manufacturing giant is this week showcasing a number of Tier 4 Final/Stage IV compliant models for European customers - including the popular 856H wheeled loader and 925E and 933E excavators. Zeng Guang’an, chairman of LiuGong Group, said that Europe was one of the company’s biggest markets – with the UK alone tipped by the firm to reach over 250 unit sale
    Read More
  • LiuGong’s new lubricant innovation
    July 4, 2018
    The Technical Standards Development and Application Demonstration Base of Graphene-Modified Lubricant, was launched at LiuGong’s Global R&D Centre in Liuzhou. Co-built by the China Innovation Alliance of the Graphene Industry and Guangxi Liugong Machinery, it marks the first base in China that concentrates on the transformation of graphene’s scientific research into real world applications. The partnership also includes building a joint laboratory and undertaking independent test tasks from other companies
    Read More

Highlighted Content