LiuGong’s new customer experience facility opens

LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers. The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional
March 28, 2017 Read time: 2 mins
269 LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers.

The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional support including training, hands-on operations, professional skill appraisal, competition, customer experience, and technology exchange. The initiative will build a practical base for both LiuGong and LVTC to cultivate industry talent within the region, and also allow LiuGong to improve its customer service and enhance after-sales service.

The facility covers an area of 40,000m2 in which the building area is 10,000m2. The construction will be finished in two stages. Work is now completed for the first stage, including practical labs for axles, gearboxes, engines, hydraulic systems, electrical systems of construction equipment. Training classrooms are put into use as well. Work on the second stage will start in July and will include the construction of the outdoor fields which will provide operation and customer experience opportunities.
Finance & Funding

For more information on companies in this article

Related Content

  • Volvo CE opens Chinese technology facility
    March 20, 2014
    Volvo Construction Equipment has carried out the official opening for its new technology centre in Jinan, China. The 50,000m2 facility is located in China’s Shangdong Province, China and will focus on developing products and components for customers in emerging markets. The centre combines design offices with workshops and facilities for testing both complete machines and components. Currently there are more than 150 employees working at the facility, the majority of which are local engineers, but employee
    Read More
  • LiuGong opens factory in Mogi Guaçu, Brazil
    April 9, 2015
    LiuGong Machinery, a major Chinese maker of heavy construction equipment, said it will invest around US$38 million in manufacturing in Brazil. The announcement was made during the opening ceremony of its first factory in Brazil, in the city of Mogi Guaçu, around 180km from São Paulo. LiuGong expects to produce 1,500 wheel loaders and excavators annually at the facility in the first three years of operation.
    Read More
  • BICES 2017 plans to be bigger than before
    August 2, 2016
    The organisers of the BICES 2017 exhibition in Beijing believe that the event will be bigger than before, with more exhibitors and attendees. The organisers recently held a press conference in Beijing for the event, highlighting the key improvements being made to help develop the exhibition further. This show launch was attended by more than 150 participants, including representatives from exhibitors, media, end users, supporting associations and associations. The organisers announced that, BICES 2017 wi
    Read More
  • LiuGong is investing in its facilities and product line
    January 6, 2017
    The acquisition of the HSW firm making the Dressta bulldozers has been strategically important for LiuGong. This facility is its first factory in Europe and has brought with it a very well-proven product line. The factory has benefited from a number of changes and David Beatenbough, vice president of LiuGong research and development said, “What we’ve found is that every machine tool is old but the maintenance has been tremendous. We’ve only had to replace one or two machine tools. So for this year we’ve bee
    Read More

Highlighted Content