LiuGong’s new customer experience facility opens

LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers. The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional
March 28, 2017 Read time: 2 mins
269 LiuGong has opened its new Global Customer Experience Centre in Liuzhou, China. The facility is intended to boost cooperation between LiuGong and Liuzhou Vocational and Technical College (LVTC) and also extends LiuGong’s offering to its global dealers and customers.

The Customer Experience Centre will be managed by both LiuGong and LVTC as a platform for talent cultivation, service training to LiuGong employees and dealers as well as for its customer experience. The facility can provide multi-functional support including training, hands-on operations, professional skill appraisal, competition, customer experience, and technology exchange. The initiative will build a practical base for both LiuGong and LVTC to cultivate industry talent within the region, and also allow LiuGong to improve its customer service and enhance after-sales service.

The facility covers an area of 40,000m2 in which the building area is 10,000m2. The construction will be finished in two stages. Work is now completed for the first stage, including practical labs for axles, gearboxes, engines, hydraulic systems, electrical systems of construction equipment. Training classrooms are put into use as well. Work on the second stage will start in July and will include the construction of the outdoor fields which will provide operation and customer experience opportunities.
Finance & Funding

For more information on companies in this article

Related Content

  • LiuGong’s new R&D centre to open in June 2015
    January 6, 2017
    Seven cutting edge testing laboratories, a prototype workshop, and an innovative office building with seating for more than 1,500 engineers and support staff are the key highlights of LiuGong’s new R&D centre due to open in June 2015.
    Read More
  • LiuGong’s new R&D centre to open in June 2015
    April 22, 2015
    Seven cutting edge testing laboratories, a prototype workshop, and an innovative office building with seating for more than 1,500 engineers and support staff are the key highlights of LiuGong’s new R&D centre due to open in June 2015.
    Read More
  • LiuGong embraces Industry 4.0
    November 27, 2018
    LiuGong chairman Zeng Guang’an says that the firm is fully embracing Industry 4.0 technology. Coupled with ongoing machine development, an expanding global sales and manufacturing network and long-established strong relationships with customers and suppliers, this is enabling the Chinese construction equipment giant to target RMB 50 billion (US$7.18bn) operating revenue by 2025. Chairman Zeng outlined the impressive scale of LiuGong’s future ambitions during an impassioned speech in front of an audi
    Read More
  • LiuGong unveils biggest wheeled loader at bauma China
    November 13, 2014
    Ahead of bauma China 2014, Aggregates Business International visited the company’s Liuzhou, southwest China HQ, to hear about the company’s bold growth plans and how it’s keenly focused on tailoring its product output to domestic and international market demand - Guy Woodford reports Taking shape on a huge area of land next to the company’s impressive Liuzhou, China HQ, LiuGong’s new R&D centre, set to open in spring 2015, will take the ambitious firm’s product capabilities to an even higher level. Starti
    Read More

Highlighted Content