Maryland 511 service launched

Telvent GIT has successfully launched Maryland’s “511” Traveler Information Service for the Maryland Department of Transportation State Highway Administration. The service is currently operational and providing information to an average of 14,000 callers and web site visitors each week. Features include an automated interactive voice response (IVR) telephone system for users to access traffic information dialing the “511” code and using voice commands, and a companion website showing traffic information and
April 30, 2012 Read time: 1 min
RSS3344 Telvent GIT has successfully launched Maryland’s “511” Traveler Information Service for the 5374 Maryland Department of Transportation State Highway Administration. The service is currently operational and providing information to an average of 14,000 callers and web site visitors each week. Features include an automated interactive voice response (IVR) telephone system for users to access traffic information dialing the “511” code and using voice commands, and a companion website showing traffic information and live traffic cameras via a map-based interface over the internet.

Telvent will continue to provide maintenance and system support for the project, as well as add additional features identified by the Maryland State Highway Administration to enhance the service. Potential enhancements that will be considered include a text alert system to alert users when traffic problems occur on their identified routes, similar to the one Telvent implemented for the Pennsylvania 511 service.
Highway & Network Management

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