Komatsu Europe is building on its customer relationships

Komatsu Europe is keen to develop its customer base in developed markets by using ideas like the diesel particulate filter (DPF) exchange programme. New Komatsu Europe managing director and CEO Keiko Fujiwara explained, “When we introduced the Stage IIIB models a lot of customers were concerned about initial costs and the care required for the DPF. That’s why we decided this exclusively for our Stage IIIB customers.”
April 19, 2012 Read time: 1 min
262 Komatsu Europe is keen to develop its customer base in developed markets by using ideas like the diesel particulate filter (DPF) exchange programme.

New Komatsu Europe managing director and CEO Keiko Fujiwara explained, “When we introduced the Stage IIIB models a lot of customers were concerned about initial costs and the care required for the DPF. That’s why we decided this exclusively for our Stage IIIB customers.”

The DPF units need to be cleaned out every 2,500 hours and Komatsu Europe will offer this as a free exchange programme, taking care of the cleaning of the filters until the machines clock 9,000 hours or three years. This level of support also helps encourage customers to choose Komatsu machines and Fujiwara added, “It makes for good customers.”

%$Linker: External 0 0 0 oLinkExternal www.komatsu.com Komatsu website false http://www.komatsu.com/ false false%>

Hall: 6 Stand: G042

%$Linker: 2 Internal 2 4824 0 oLinkInternal <span class="oLinkInternal"><span class="oLinkInternal">View more videos</span></span> Video false /event-news/intermat-2012/video/ true false%>

For more information on companies in this article

Related Content

  • Hamm launches H series compactors at INTERMAT
    April 4, 2012
    Hamm is launching a range of compaction equipment at INTERMAT. The company is offering its latest HD+ series of tandem rollers. There are 12 models in the new HD+ series from 9-15 tonnes. The range includes vibration, oscillation and combination rollers as well as models with split drums.
    Read More
  • Increased performance from Komatsu’s new WA500 wheeled loader
    February 12, 2013
    Komatsu says that its new WA500-7 wheel loader offers improved efficiency and lower fuel consumption, as well as increased output. Weighing in at 333tonnes, the WA500-7 has improved operator comfort with a larger and more spacious cab fitted with ergonomic controls and offering better visibility.
    Read More
  • Sunward is pushing hard to develop its profile in Europe
    January 6, 2017
    Sunward is keen to further develop its dealership coverage within Europe, which the firm sees as being crucial to increasing its sales. The company is already present in the European market and is actively boosting its profile, as Dr He Qinghua, chairman of the Sunward Equipment Group and also director of the company’s research and development centre, explained. He said, “We have some dealers in Europe and we are planning to enlarge the number of them.”
    Read More
  • Sunward is pushing hard to develop its profile in Europe
    April 19, 2012
    Sunward is keen to further develop its dealership coverage within Europe, which the firm sees as being crucial to increasing its sales. The company is already present in the European market and is actively boosting its profile, as Dr He Qinghua, chairman of the Sunward Equipment Group and also director of the company’s research and development centre, explained. He said, “We have some dealers in Europe and we are planning to enlarge the number of them.”
    Read More

Highlighted Content